Charles Wilson is committed to complying with the Data Protection Act 1998 and has published this guide to help our customers understand how and why we collect information from you, to whom this information is disclosed and what your rights as a customer are.
Personal details of users of Charles Wilson such as name, postal address and email address will be collected and processed upon registration to our Website www.cwclothes.co.uk. Information that you provide by filling in forms, we may also ask you for information when you report a problem with the Website. The personal information collected on our site is collected and stored in the United Kingdom. If you contact us, we may keep a record of that correspondence. Details of transactions you carry out through the Website and of the fulfilment of your orders.
User information is retained for in-house research to: Improve our understanding of our customers’ needs in relation to product development, ensure effective communication and assist strategic development. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. All results of such research and analysis will be collated as amalgamation information and will not disclose any personal facts about individual customers. For certain services, such as purchases, we may request credit card or other payment information which we process in encrypted form on secure servers. Charles Wilson will sustain appropriate measures to ensure that users' personal details are not misused, accidentally destroyed, lost or altered within the Charles Wilson processing environment.
IP Addresses & Cookies
Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie that is saved to your system is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our Website. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This allows us to estimate our audience size and usage pattern, to store information about some preferences, and so allow us to customise the Website according to your individual interests, speed up your searches and recognise you when you return to the Website. Therefore, this is chiefly statistical data about our users' browsing actions and patterns, and does not identify any individual.
We take suitable security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. We restrict access to your personal information to employees who need to know that information in order to operate, develop or improve our services. Charles Wilson will constantly strive to maintain robust security and confidentially protection of all personal data held by us. Furthermore, we provide mechanisms for updating and correcting your personal information to ensure a high level of accuracy.