HOW DO I RETURN AN ITEM FOR EXCHANGE OR REFUND?
We want you to love our products as much as we do but if you don't then you can send them back to us within 90 days of purchase. We will be happy to offer a full refund or exchange it for another product. If you want us to exchange the item then you don't pay any postage for the replacement.The returns note that came with your parcel has full instructions of how to return your item.
You need to complete the returns note with details of the items you are returning. If you no longer have this then a brief note giving us your name, address, postcode and email will be sufficient. Make sure you tell us whether you would like an exchange or refund. It would also be helpful if you could tell us why you are returning the item so that we can better understand what our customers want and make any necessary improvements to our products.
Returning an item is at your own cost. We strongly recommend you ask for a proof of postage in case the parcel goes missing on its way back to us.
You don't need to contact us to tell us you have returned the parcel.
Our postal address is:
Fashion Empire Limited (Returns)
92 Lockwood Road
HOW LONG BEFORE MY ITEM IS DELIVERED?
We understand how important it is for you to receive your purchased items quickly. We aim to ship all items within 48 hours after receiving your cleared payment.
Assuming that everything you want is in stock then it normally takes up to 5 working days for the delivery to reach you as long as your address is in the UK. All UK orders will be delivered by Royal Mail. Please allow 10 working days from dispatch of your order before notifying us of any delays.
Delivery times for other regions are:
Western Europe - Up to 10 working days
Rest of Europe - Up to 14 working days
USA & Canada - Up to 14 working days
Australasia - Up to 14 working days
Rest of World - Up to 30 working days
WHAT SIZE SHOULD I BUY?
If this is the first time you have bought one of our products have a look at our sizing charts. The fit of clothes does vary slightly, depending on how the garment is cut, which fabric is utilised and how the garment is styled. You should take your actual body measurements instead of measuring yourself over your clothes. This will give a more accurate result and a more comfortable fit.
HOW SHOULD I WASH MY SHIRT?
Firstly, remove the brass collar stiffeners! They can cause staining to the shirt and damage your washing machine. Follow the care label of your shirt(s) as this will give the correct instructions for each fabric. Unless otherwise indicated on the label we recommend washing at 40'C with a light spin. Tumble drying is not recommended.
HOW DO I CONTACT YOU?
If you have an enquiry, you may be able to find the answer in our customer service section. Otherwise you can send us an email here.
If you need to speak with us, our phone number is 01484 767974 or +44 14847 67974. Monday to Friday 10am - 4pm GMT.
Head Office Address:
Fashion Empire Limited
37 Victoria Street