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Delivery & Returns

UK

Standard

 £4.95

2 to 5 working days

UK

Express 

£9.95

Available for UK residents only, and requires a signature. Orders should be placed by 10am for delivery the next working day by 5.30pm.

International

Standard

£6.95

10-20 working days

International

Express

£14.95

Available to the countries below:

European Union Zones
Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Latvia,Luxembourg, Malta, Netherlands, Portugal, Republic of Ireland, Spain and Sweden

Non European Union Zones
Andorra, Azores, Balearic Islands, Canary Islands, Corsica, Faroe Islands, Iceland, Liechtenstein, Madeira, Monaco and Switzerland

Rest of the World
Australia , Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA

 

 

 

 

 

 

 

 

 

 

 

 

 

 



Shipping & Delivery

 
We understand how important it is for you to receive your purchased items quickly. We aim to ship all items within 48 hours after receiving your cleared payment.

Assuming that everything you want is in stock then it normally takes up to 5 working days for the delivery to reach you as long as your address is in the UK. All UK orders will be delivered by Royal Mail. Please allow 10 working days from dispatch of your order before notifying us of any delays.

Delivery times for other regions are:

    • Western Europe - Up to 10 working days
    • Rest of Europe - Up to 14 working days
    • USA & Canada - Up to 14 working days
    • Australasia - Up to 14 working days
    • Rest of World - Up to 30 working days


Returns & Replacements

 
If you are not entirely happy with the quality of our items, you can send them back to us within 90 days of purchase. Our guarantee is unconditional, so you can send the item back whether you have worn it or not. We will be happy to offer a full refund or exchange it for another product. We do not refund the original postage & packaging charge but if you just want us to exchange the item then you do not pay any postage for the replacement item.


Privacy & Security

 
Charles Wilson is committed to complying with the Data Protection Act 1998 and has published a guide to help our customers understand how and why we collect information from you, to whom this information is disclosed and what your rights as a customer are. This guide can be found here.

 

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© Charles Wilson 2013

2013 © copyright Fashion Empire Limited - 37 Victoria Street, Huddersfield, HD1 3RG Registered No. 05570332 UK Vat No. 124682907